In addition, as the technical issues are being resolved by the Texas tolling agencies, you may see a delay in the posting of your transactions to your account.
The CCRMA has taken corrective action to resolve these errors caused by this transition, please follow the steps outlined below so this matter can be resolved as quickly as possible for you.
If you are a customer who has received a TPS|CCRMA Toll Bill in error, please take the following steps:
- Under the “Pay Your Bill” section on the TPS|CCRMA website (www.tpsccrma.org), please enter your account# and reference# as found on the bill. The invoice in question will then appear under the invoice details section. Scroll to the right and verify if there is an “Outstanding Amount Due”. If there is no amount due you may disregard the invoice as your bill has been resolved.
- If the above step did not resolve the issue, please contact TPS|CCRMA at firstname.lastname@example.org and provide your name, toll bill or invoice number, TxTag/Toll Tag/EZ Pass account number and/or tag number, and a contact number where you can be reached.
- A TPS|CCRMA representative will resolve your toll bill issue that was caused by the transition.
- We recommend customers contact us as soon as possible if you have experienced any of these billing errors due to this transition. As always, we at TPS|CCRMA thank you for being a loyal customer and apologize for any inconvenience.